!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> Host Reseller - About Us

Host Reseller is a subsidiary of NetFronts Inc., an industry leading web hosting company established in 1996. Our primary objective is to provide an affordable reseller solution that focuses on great customer service, ease of use, and reliability.

Host Reseller has reputable partnerships with a variety of website designers, merchant gateways and merchant account companies to assist customers with all of your Internet presence building needs. Each plan is complete with a reseller control panel, site creation software that includes free pre-designed templates, experienced toll-free technical support, virus protection, SpamGuard, site analysis tools, full-featured web-based email, a money-back guarantee, and much more.

Our Core Values

Deliver Reliable Service
A website is an investment and Host Reseller protects its customers’ investments by offering a fast network, designed for 100% uptime. Technicians have a combined 20+ years of computer expertise brought to every infrastructure decision and system design element.

Monitor Pricing
With system automation and by hiring the right employees, Host Reseller has kept operations streamlined in order to keep the price below most major competitors. Many customers have returned to Host Reseller after receiving poor or unprofessional service at the “discount” hosts. Host Reseller prices plans and sizes disk space, bandwidth, and other features at a point that allows customers to receive an incomparable level of service. There aren’t many markets where the cheapest is also the best, and web hosting is no exception.

Empower Employees
Our technical support and billing representatives are highly-trained, college-educated and given permission to 'do what it takes' to make situations right. Employees are sympathetic and highly-motivated to resolve issues fairly. Our customers feel appreciated (read their comments), which is the primary reason word-of-mouth growth has been so significant in the company’s success.

Make Support Convenient For Customers
Help at Host Reseller is available around the clock, seven days a week. Customers may find an answer easily within a comprehensive support knowledge base, submitting an email request, or by calling toll-free for a qualified technician.

Be Fair
Host Reseller has learned that the best way to grow is to balance emerging technologies with solid service. Host Reseller doesn’t offer 750MB of disk space and 10GB of bandwidth for $6 like other web hosts. In order to do that, Host Reseller would have to make the same sacrifices they make in their level of service; put too many sites on a server, oversell bandwidth, force customers to talk to a different customer support agent every time a customer calls (if support is even offered) - these aren't our core values. Host Reseller has taken the years of experience in this industry and balanced it with prevailing technologies to give a fairly priced plan - not a gimmick pricing scheme that apparently offers something for nothing.

For fast, reliable website performance, responsive technical support, and a 30-day satisfaction guarantee, order hosting from Host Reseller today.

Nightly Complete Backups
All your website data is backed up daily to a Rackable Systems 4 TB Network Attached Storage unit. We continuously maintain over 45 days worth of backups and can use the unit in a hot-swap configuration with the NAS server in case of failure. Additionally, Host Reseller backs up all MySQL databases and server configuration files twice daily. Host Reseller was hand-selected nationally to work directly with Rackable System on the storage unit and software.

Force Filtered Cooling
All drives, motherboards, and power supplies in our NOC are in cases with a positive pressure filtered-air environment. Fans pull filtered air into the protective case, and the components within are cooled by fans which circulate this purified air. The constant introduction of clean air into the case creates a positive pressure environment ensuring that dust and particles remain out.

Hot Swap RAID 5 Drives
The drives and drive bays of our servers are all constructed from high-grade aluminum, and rest in a Shock Mounted Drive Cage, which adds to the durability of the hardware. We also back up our servers nightly. By running a RAID 5 configuration, a drive could completely fail and the machine would still run, which ensures that your website remains up. The NAS units also run with a hot-spare, so we could lose 2 drives and still run.

Standby Servers
Host Reseller has online spares of all server configurations. If the server were to experience a hardware failure, we would turn on the backup and connect to the data and have the sites running again in a matter of minutes. If for some reason the NAS storage unit fails, it will fail-over to the backup unit which provides the same functionality. Again, your website would be back up in a matter of minutes.

Server Power
Our minimum configuration is DUAL XEON 2.4GHz processors with 3 GB RAM. We maintain all website data on an enterprise-grade 1 Terabyte (TB) Network Attached Storage (NAS) unit. Our Network Operations Center (NOC) is equipped with standby machines, industry-leading APC power supplies (UPSs), and a temperature-controlled environment, all located in a secure, monitored facility.

Network Redundancy
Like all top tier networks, our Cisco-powered network uses intelligent end-user routing software called Border Gateway Protocol (BGP). BGP can identify which path is the most efficient for each data packet, and then route the packet to its destination on the fastest path. This increases the speed at which web pages sent from our NOC arrive at their destination. Studies have shown that the second most common reason for downtime is circuit failure on the Tier 1 backbone, the major data highway. To guard against this potential problem, we have three Tier-1 providers. If one has problems, we can route traffic down the other one. These private peering arrangements allow Host Reseller to exchange packets of data with every major backbone carrier in a one-to-one environment quickly and efficiently. In addition, the data center has high-speed links to 9 public exchanges including both MAE East and West and several NAPS. Through these many public exchanges, customers have the ability to reach their site wherever they are coming from on the Internet. Thus, we have the best of both worlds: a network that is both efficient and wide reaching.

Host Reseller has become a leader in the web hosting industry with a commitment to exceptional service. Host Reseller is well funded and financially successful. We demonstrate to our loyal customers each day our commitment to provide the best services available in the market. We are proud to offer:
"This is the most well written and articulate response I have ever gotten from any web hosting/domain name/website company. Thank you. You have made sense of this confusing situation. Thanks again."
Thank you for all your help getting this set up. I really appreciate the excellent service that I have received every time I have had a question!
Has anyone ever told you they love you? Thank you so much!!! I was really expecting to have to do some complicated maneuver and I've been putting this off for so long. This was really easy. Thank you so much for your help!
Thank you so much for taking care of that for our company. Your tech support department always does such a wonderful job and goes above and beyond what is required of you. I am so happy that we made the switch to Netfronts from our last web hosting company.
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