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Understanding Billing Periods
Billing period determines how far in advance recurrent
fees for billing period resources are prepaid.
In addition to a 1 month billing period coming with each new hosting
plan, you can create multiple billing periods of
different length for your customers/resellers to choose from at signup
or switch between later. This allows you to configure
pricing individually for each billing period.
Default and Actual Billing Periods. Base Prices
When you create a new
hosting plan, you can set
prices and free units for the one month default billing period.
These are the base prices and free units used in the calculation
of actual prices and free units. When you have created a plan,
you can go ahead and create actual billing periods
for it. Unlike the default billing period, actual billing periods can
be chosen by users. If you don't set
a price or free units for an actual billing period, it
will be calculated according to the corresponding base prices/free
units and discounts.
Monthly and Billing Period Resources
Accounting for such resources as traffic, disk usage, MySQL and
PGSQL quotas is determined not by billing periods
as it is for the rest resources, but by a billing month. Billing
month equals the number of days in the billing period divided by billing
period duration in months. That's why these resources are referred to
as monthly resources as opposed to billing period resources.
Opening a New Billing Period/Month
A new billing period/month opens:
- when a new account is activated upon signup
or moderation, which makes it start
differently for each individual account
- when the billing period closes
- on changing account's billing period
- on changing start billing date
On other events, the billing period doesn't close.
Creating and Configuring Actual Billing Periods
Each new hosting plan comes with 1 month billing period, but you can create
multiple actual billing periods.
To create or edit a billing period:
- Select Plans in the INFO menu.
- On the page that appears, click Settings for
the hosting plan to edit.
- Make sure Billing is ON.
-
In Payment Intervals, the Billing Configuration section,
click the Add icon if you want to create a new billing period,
or Edit icon next to the existing billing period if you want to
change its duration or discounts:
- Interval: the
time unit used to measure billing period duration.
- Size: the number
of such time units in this billing period.
Make sure it is set to a positive value, otherwise it will mess
up billing for accounts on this billing period.
- Setup D, Usage
D, Recurrent D: discounts
for different types of fees.
In H-Sphere billing periods cannot be deleted, but you can change their
duration. For instance, if you decide you don't need your yearly billing
period, you can change its duration to two months. Warning:
Don't change the duration of a billing period if it has live accounts,
as this will mess up billing for them. Instead you can create an
identical plan with the same set of resources but different billing periods
and move accounts to this plan. Once you know you have no accounts under
this billing period, you can safely change its duration.
Changing Account's Billing Period
If there are more than one actual billing
periods, users can switch between them:
| When switching
to a billing period |
| longer |
shorter |
| than the time elapsed from the beginning of the current
billing period, the user is transferred to a new billing period with the
start date |
the same as of the one the he switches from.
For example, a 1 month billing period starts on September 1. On September
15 a user switches to a 2 month billing period. He is then transferred
to a 2 month billing period with the start date of September 1 and closure
date of October 31. |
of the day he switches to a new billing period on.
For example, a 2 month billing period starts on September 1. On October
5 a user switches to a 1 month billing period. The current 2 month billing
period is interrupted, closed and a new billing period is open with the
start date of October 5 and closure date of November 5. |
| Refunds for the interrupted billing period are calculated
as described in refund formulas
and substracted from |
| new recurrent fees
prorated to the time remaining to a new billing billing period closure.
|
new recurrent fees
for a new billing period. |
If the resulting amount is:
- negative, the
account balance is credited the difference;
- positive,the difference
is charged as additional recurrent fee.
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Important: New billing period start date is set to the current date
on any billing period change for accounts whose start billing period date
was moved to the past and the open
billing period closes earlier than the current date. In such cases no
refunds are issued for the interrupted billing period.
Changing Billing Period Start Date
It is strongly recommended to avoid changing start billing date whenever
possible, as it greatly affects customer billing.
If you set the same billing date for many customers, the system may
become overloaded on this billing day.
Changing the billing period start day doesn't change the length of the
billing period. To change the billing period length, refer to Creating
and Editing Billing Periods.
To change billing period start date:
- Find account.
- Click the Date icon in the Billing
column for this user.
- Enter the date you want this user billing period
to start on.
- Click Submit.
When you shift the start billing date to the past:
- Current billing period and billing month are interrupted
and forced to close.
- Usage fees
(if any) are charged.
- Refunds (if any)
are issued.
- A new billing period and billing month open.
- Recurrent fees for an open billing period and billing
month are charged.
Thus, most likely, you will want to credit
the extra charged amount back to user's account.
* The recurrent charges for traffic and summary disk usage are prorated
to the period from the date the interrupted billing period should have
normally closed to the closure date of an open billing period.
Running into a negative balance upon opening a new billing period may
result in suspending or even deleting the account, because by this date,
the account is likely to have been in debt for more days than allowed
in the managing debtors control.
If you don't want the account to be automatically suspended, do either
of the following:
(a) prior to moving start billing date back, credit the amount that is
going to put the account into a negative balance
(b) set the Outstanding balance date, User's Billing Info, (available by
clicking the User name in the Search result page) to the current date.
When you shift the start billing date forward:
- Current billing period and disk usage/traffic
month are interrupted and forced to close.
- Recurrent fees prepaid at the beginning of the interrupted
billing period for billing period resources are refunded.
* The refunds are prorated to the days remaining to the end of the
interrupted billing period and adjusted to the refund percentage.
Note: Recurrent fees prepaid at the
beginning of the interrupted disk usage/traffic month for
monthly resources are not refunded.
- Usage fees for traffic/disk overlimit
usage are accrued if any.
* Usage fees are calculated as follows:
Disk/traffic usage minus disk space/traffic free units
prorated to the days elapsed from the resource month start date multiply
by usage price.
- Traffic and average summary disk usage are reset.
- A new billing period and disk usage/traffic month
open .
- Absolute recurrent fees for billing period resources
are accrued.
- If a start billing date is set further than the date
the interrupted billing period should have normally closed on, the user
is accrued absolute recurrent fee for disk usage/traffic. If not, the
user is accrued the recurrent fee prorated to the period from the date
the interrupted billing period should have normally closed on to the closure
date of the open billing period.
Shifting the start billing date forward, you create a gap between the
billing periods. The system does not charge the customer recurrent fees
for the time gap. Traffic and disk space used during this gap are tracked
and taken into consideration when usage is calculated at the end of the
billing period. If a user purchases some resources during the gap period,
the system will charge the recurrent fee for these resources. However,
it will calculate the price from the moment of purchase till the end of
the new billing period. Say, you close the current billing period on November
11 and set the new starting date to December 1 (with a one month billing
period. This way, the user doesn't pay recurrent fees for the remaining
days of November. Still, if a user buys a resource on November 20, he/she
will be charged the recurrent fee for the interval of 40 days (November
20 - January 1).
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